Xpresspost Shipping Rates:

• BC, Alberta, Saskatchewan =$19.00 per order

• Manitoba, Ontario = $27.00 per order

• Nunavut, NWT, Yukon, Quebec & Atlantic Provinces = $32.00 per order

• Free shipping on orders over $150

Regional Orders (BC, Alberta, Saskatchewan, Manitoba) usually arrive within 2-4 business days. National Orders (Nunavut, NWT, Yukon, Ontario, Quebec, New Brunswick, Newfoundland, Nova Scotia, PEI) usually arrive within 3-5 business days.

Keep in mind that rural or remote areas may require additional shipping time.

From the time you place your order to the time you receive your package could be anywhere from 3-7 days.

Signature is not required but we do have the option for you. However, if you wish to do so you can choose this option. We want to ensure the package arrives directly into your hands and because of this, we are not held liable once your tracking shows “delivered”.

We use Canada Post Xpress Post. This is the fastest shipping option.

Your package will arrive in discreet packaging to your door. There is nothing on the package to indicate you’ve ordered from an online dispensary company.

All orders ship with Canada Post Xpress and a tracking number is included.

Tracking numbers go out on the day your order ships between before 3:30 PM PST. Please check your Spam/Promotions folders and if your tracking number has not arrived in your inbox by 6:00 PM PST please contact us. 

If your tracking number says "Electronic Shipment Received", it will update once it reaches and scanned at the depot.

If you’re tracking your package on canada post’s website and it has not updated in some time, it’s most likely due to your package missing a scan, which is fairly common.

It can take up to 24 hours for tracking numbers to be updated with shipping carrier. If after 24 hours and the tracking still does not work, feel free to contact us.

Some customers ask for the safe drop delivery option. Please understand that if we do select this option that we can no longer ensure your product in the event of a loss.

However, we do continue to ensure and cover the “do not safe drop” delivery option.

Please let us know which delivery option you would like and we will be happy to send it the way you would like!

We assumes no responsibility for lost orders due to:

• Wrong address provided by the customer (including typos or auto-correct errors)
• Customer change of address / residence
• Theft after delivery
• Package being rejected upon delivery (by doorman or other)

We DO NOT have a return address. Packages with incomplete/ incorrect addresses (missing unit #) will be undeliverable by Canada post and not returned to us. No refunds or replacements will be given for this mistake.

Please make sure you enter in your correct address.
Contact us immediately for corrections before paying.

There could be a number of reasons, shipping carrier could have entered the wrong postal code as they see a significant amount of packages everyday

The information you provided us was incorrect, please double check your shipping information and make sure that the information provided is correct.

This may cause a delay in an additional 1-2 business days (note we do not issue refunds if you provide us with the wrong delivery address)

If your package does not arrive2 days after the expected shipping carrier stated delivery date, contact us through email

We will then file an trace with shipping carrier in an attempt to locate your package

Once a trace has been filed it may take anywhere up to 7 business days, if the trace is successful the package will be enroute to you. However if the package cannot be located, we will send you a 1x replacement of up to $500.

We cannot issue refunds due to the lateness of the package as that is solely due to shipping carrier and is not within our control.

We are not responsible for lost or stolen packages once shipping carrier marks the tracking “delivered”.

We do not offer postage refunds if your order arrives late due to any postal issues.

Here are 2 likely scenarios:

1. The postal worker put it in the wrong mailbox, or
2. What often happens is that a postal worker will scan in all the packages saying they were “successfully delivered” then spend that day and/or the next day delivering it.

If you do not get your package 2 days after the expected delivery date, let us know and we will file a trace with the post office. We will file an investigation which can take 5 business days to complete. If they can locate the package, they will ship it to you and you’ll get it a few days later. If it’s deemed “unrecoverable”, we will send you a 1x replacement free of charge (up to $125).

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From post office

The investigation involves contacting the addressee to confirm delivery, or to better understand how they receive their mail and, as applicable, if they checked with the front desk, security or mail room at the receiving address to see if someone else accepted the item on their behalf; their community mail box for the item or parcel compartment key; around their property to see if the item was left in a safe location or in a mailbox attached to their home.

In rare cases, a delivery scan is entered into our system before the item is delivered. If you become aware that the addressee has received the item before we contact you, simply reply to this e-mail indicating the item has been received.”

Unfortunately, we experience much higher % of postal thefts when shipping to northern Quebec and Nunavut. We cannot offer any delivery guarantees if you live in these areas and you will be ordering at your own risk. This means you will not receive a replacement package or a refund if your package is lost or stolen.